Shipping policy

BUILTBYGOD Shipping Policy

Thank you for supporting BUILTBYGOD. Here’s what to expect after placing your order.

Order Processing

In-stock orders are processed within 1–3 business days, excluding weekends and holidays.

Processing time is separate from shipping transit time. You’ll receive a shipping confirmation email with tracking information when your order ships.

If we anticipate a significant processing delay, we’ll contact you using the email provided at checkout. Any different processing timeline for a preorder will be stated on its product page.

U.S. Shipping

Standard shipping typically takes 3–5 business days after dispatch. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or holidays.

  • Orders of $60 or more: Free standard U.S. shipping.

  • Orders below $60: The applicable shipping charge is displayed at checkout before payment.

Free-shipping eligibility is based on the merchandise subtotal after discounts and before taxes and shipping.

Canadian Shipping

We also ship to Canada. Available shipping options and charges are displayed at checkout.

Delivery times vary by destination, carrier, and customs processing. The U.S. delivery estimate and free-shipping offer do not apply to Canadian orders.

Customers are responsible for import duties, taxes, or carrier clearance fees that are not collected at checkout, where applicable.

Tracking Your Order

Your shipping confirmation email includes a tracking link. Tracking information may take 24–48 hours to update after the carrier receives your package.

If tracking does not update or your shipment appears delayed, contact us and we’ll help investigate.

Incorrect Shipping Addresses

Please check your shipping address carefully before placing your order.

If you notice an error, email Godbuiltllc@gmail.com as soon as possible with your order number and the correct address. We’ll do our best to help, but changes may not be possible once the order has been dispatched.

If a package is returned because of an incorrect or incomplete address, we’ll contact you to arrange the next step. Additional shipping charges may apply to resend it.

Damaged, Missing, or Incorrect Orders

If your order arrives damaged or contains the wrong item, email Godbuiltllc@gmail.com promptly with your order number and clear photos. Please keep the item and packaging while we review the issue.

If your package appears lost or is marked delivered but cannot be located, check the delivery location and with other members of your household, then contact us. We’ll help investigate with the carrier and determine the appropriate resolution.

For damaged, defective, or incorrect items, we’ll work with you on a replacement or refund and cover any necessary return and replacement shipping.

Returns & Exchanges

We accept eligible return and size-exchange requests within 30 days of delivery. Please review our Return & Refund Policy for eligibility, shipping responsibilities, and instructions.

Contact us before mailing a return so we can provide the correct return address.

Contact

For shipping questions, email Godbuiltllc@gmail.com with your order number.

This policy does not limit any rights you may have under applicable consumer law.