Refund policy

BUILTBYGOD Returns & Exchanges

We want you to feel confident wearing BUILTBYGOD. If your order isn’t the right fit, we’re here to help.

30-Day Return Window

Request a return or size exchange within 30 days of delivery.

Items must be:

  • Unwashed and unworn beyond trying them on.
  • In their original condition, with tags attached if supplied.
  • Free from stains, odors, and damage caused after delivery.

How to Start a Return

Email Godbuiltllc@gmail.com with your order number, the item you want to return or exchange, and the reason.

For exchanges, include your preferred size. We’ll provide return instructions and the return address. Please contact us before mailing anything back, and ship approved returns within 14 days of approval.

Size Exchanges

Size exchanges are subject to availability.

Customers pay the postage to return the original item. BUILTBYGOD covers standard shipping for the first replacement size sent within the United States.

If your requested size is unavailable, you may choose a refund instead. For Canadian exchanges, contact us to confirm replacement shipping costs before sending your return.

Refunds

After we receive and inspect your return, we’ll notify you of its approval or explain any issue.

Approved refunds are issued to your original payment method within five business days of receiving the return. Your bank or payment provider may take additional time to post the refund.

For fit or change-of-mind returns:

  • Customers pay return postage.
  • Original shipping charges are nonrefundable.
  • We do not charge a restocking fee.
  • If your order qualified for free shipping, we will not deduct the original shipping cost from your refund.

Refunds reflect the amount paid for the returned items, including applicable discounts.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email Godbuiltllc@gmail.com promptly with your order number and clear photos.

We’ll work with you on an appropriate replacement or refund and cover any necessary return and replacement shipping. Please wait for our instructions before returning the item.

Questions?

Contact Godbuiltllc@gmail.com for help with a return or exchange.

This policy does not limit any rights you may have under applicable consumer law.